Operational & organizational efficiency

Due to changing economic, competitive and regulatory environment, news technologies and products as well as customers’ needs banks have to always optimize their structures and processes in order to stay competitive and profitable.

ADWISE™ consultants have deep knowledge and experience in all facets of banks operations and structures. Thus, we can help you in:

Optimization of organizational structures: We will review your organizational structure, the allocated functions and competences and recommend optimizations that will mostly fit your business strategy, such as: centralization, sharing or outsourcing of head office functions, reorganizations of reporting and business lines, developing clarity in roles and responsibilities, reallocation and merging of functions etc.

Optimization of operations: In order to optimize both front-office and back-office operations we can go through all workflows, tools, applications and processes of your institution and recommend redesigning of operations, wherever necessary. This service can also include benchmarking of key operations addressing such issues as quality of service, productivity, operating costs, efficiency etc.

Development of operational policies & procedures: We will help you develop or update your Operational Policies & Procedures to keep up with the changing processes and conditions. We make those documents very user-friendly and really usable by your staff on daily basis, enriching them with flow charts, manuals and check-lists. We also train your staff on the usage of those documents.

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Lilit Gharayan

Head of business and banking advisory l.gharayan@adwise.am (+374) 91 349 499